26 May Dynamics 365 Customer Service Series Part 3: Knowledge Base (including search capabilities) Dynamics 365 Customer Service Series Part 3: Knowledge Base (including search capabilities) Tuesday, May 26, 2020 (12:00 PM) to Tuesday, May 26, 2020 (1:00 PM) (Eastern Time) CRMUG Virtual Event Customer Engagement, Customer Service Blane Coldiron ... Details You're Registered! DescriptionSpeakers A comprehensive knowledge base is the critical to improved customer satisfaction and increased productivity. A knowledge base empower customer service reps with solutions to the most common issues in order to efficiently assist customers. In this webinar we will review importance of a Knowledge Base. o Create Knowledge Article o Full Text Search o Relevance Search Blane Coldiron