15 Apr

Community Response Series: Rapidly Growing Remote: Keep Your Team Productive During the Pandemic

Community Response Series: Rapidly Growing Remote: Keep Your Team Productive During the Pandemic

Wednesday, April 15, 2020 (10:00 AM) to Wednesday, April 15, 2020 (12:00 PM) (Eastern Time)

CRMUG Virtual Event Customer Engagement
Aaron Howell, Bill Aggen, Chip Midnight, Ed Gonzales, Geoff Ables, Giovanna Grantham, Kelly Jones

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Learn how businesses of all types are keeping their teams productive and engaged during the pandemic. 5 Panelists will present 5 mini-sessions and answer your questions:


Getting Your Senior Leaders to Utilize Live Streaming Capabilities to Keep Thousands Informed

·        Chip Midnight, Nationwide Insurance


What Not to Do with Digital During a Crisis

·        Ed Gonzales, Hampton Products


Building Virtual Capacity to Increase Communication, Collaboration, and Community

·        Giovanna Grantham and Bill Aggen, Prison Fellowship


In the Epicenter: How One Healthcare Provider is Using Digital to Respond to COVID-19

·        Aaron Howell, American University


Coping with COVID: 15 Innovative Ways to Use Microsoft’s Free SharePoint, Teams and Dynamics Offerings to Connect, Communicate and Collaborate

·        Geoff Ables, C5 Insight


In the Epicenter: How One Healthcare Provider is Using Digital to Respond to COVID-19

·        Kelly Jones, Atrium Health
 
Participants from retail, manufacturing, professional services, financial, non-profit and healthcare will discuss how they are setting policies, adopting strategies and using technology to keep their businesses moving forward no matter where their employees are working. You’ll also offer tips on using Dynamics 365 and Office 365 – including Power Automate, Microsoft Teams, SharePoint, PowerApps and third party solutions to help your team rapidly convert to digital communication and collaboration processes. Learn how businesses are staying engaged with their employees and their customers during the Covid-19 crisis.

Aaron Howell

Bill Aggen

Chip Midnight

Ed Gonzales
Ed Gonzales has been a professional change-agent for more than twenty years and is currently disrupting the status-quo at Hampton Products International. For Dynamics Communities, he leads the local chapter, co-leads one of the largest Special Interest Groups, is a frequent speaker and has contributed to CRMUG magazine.

Geoff Ables
Geoff Ables takes the technology jargon out of CRM and speaks to sales managers, customer care leaders, marketers, power users and administrators about the process and people sides of CRM that are so critical to customer relationship management success. As a recent session attendee put it: “This session was one of the reasons why I attended the event, and it didn’t disappoint. The workbook and process steps made it even better.” Bestselling author, international keynote speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement. Geoff’s most recent book, "The LUCK Principle: Business Results at the Intersection of People and Profit," delivers fresh insight and inspiration into creating people-centric digital workplaces. His firm, C5 Insight, has twice been named as an Inc 5000 fastest-growing company

Giovanna Grantham

Kelly Jones