13 Aug

Academy - Dynamics 365 Customer Engagement for the New Administrator: Part 1 Aug 2019

Academy - Dynamics 365 Customer Engagement for the New Administrator: Part 1 Aug 2019

Tuesday, August 13, 2019 (10:45 AM) to Tuesday, August 13, 2019 (5:00 PM) (Eastern Time)

GoToMeeting Customer Engagement
Seth Bacon

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Being a new Dynamics 365 Administrator is challenging. The responsibility to maintain and extend the functionality of the system is a daunting task that requires an understanding of the business as well as knowledge of Dynamics 365 capabilities. This hands-on course will help lay a foundation for understanding the many features of Dynamics 365 and their practical application through real world examples.

The course will cover the following areas:
Understanding the Impact of User Experience on Dynamics 365
Configuration of the Dynamics 365 including entities, fields, forms, and views
Process Automation including Business Rules and Workflows
Security Roles and Field Level Security
Data Imports

Learning Objectives:
Demonstrate how to configure an entity form with fields and updated a system view
Explain the different options and when to use them when creating automation in Dynamics 365

Seth Bacon