20 Aug

CRM - Should I use D365 Business Central or D365 for Sales?

CRM - Should I use D365 Business Central or D365 for Sales?

Thursday, August 20, 2020 (12:00 PM) to Thursday, August 20, 2020 (1:00 PM) (Eastern Time)

CRMUG Virtual Event Customer Engagement, Sales
Paige Cassada

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If you're considering NAV or Business Central for ERP, and you're considering Dynamics 365 for Sales as a separate CRM solution, you may be confused about the right licenses to buy and the best place to handle CRM functionality.

In this session we will discuss and demonstrate the differences between Dynamics 365 Business Central (and it's offline predecessor, NAV) and Dynamics 365 for Sales and for Customer Engagement in terms of CRM functionality. You'll learn about the different data that  each can manage, differences in Outlook integration, and the overall user experience.

We will also briefly demonstrate the integration available between Business Central and CRM and discuss the strengths and gaps in this integration.  

Paige Cassada